Delivery Options/ Estimated time of arrival of orders

All orders are sent within 2-10 working days from the confirmed payment.
The orders for 18k jewelry is up to 15 working days.

Greece: Deliveries within Greece are not charged shipping expenses, irrespective of the value of your order. The courier service we work with is ACS. On the rare occasion that the area is not on ACS’s delivery route kotinosjewelry.com will send your order free of charge in another way.
For distances above 20km from cities that have courier services and remote islands, there may be a delay in delivery.
Your address must coincide with the given address at the time that the order is sent from us.
All orders must be signed by the receiver at the time they are delivered.
If you are not at home at the time of delivery the courier service will leave you a note so that you can contact them to arrange a new time
All orders within Greece are delivered from 9am to 6pm [irrespective of the area]
Delivery will take place 1-2 work days after the date the products are sent.

For distances above 20 km from cities that have courier services there may be an additional delay in delivery.

Europe: Deliveries in Europe are done by DHL and the GREEK POSTOFFICE [EL.TA.]

Free shipping for orders over 150€ by GREEK POSTOFFICE [EL.TA.] registered delivery without security.
Delivery takes 4-10 working days by EL.TA.

The cost of DHL is 27 euro per delivery.

The cost of DHL is 43 euro per delivery insured up to 1000 euro.

The cost of the GREEK POSTOFFICE [EL.TA.] is 13.50 euro for registered delivery.
Delivery takes 1-2 work days after the date the products are sent by DHL and 4-10 working days by EL.TA.

For distances above 20 km from cities that have courier services there may be an additional delay in delivery.

The United States of America and worldwide deliveries: Deliveries are done by DHL and the GREEK POSTOFFICE [EL.TA.]

Buyers are responsible for any customs and import taxes that may apply. We aren’t responsible for delays due to customs.

Free shipping for orders over 150€ by GREEK POSTOFFICE [EL.TA.]  registered delivery without security.
Delivery takes max 8-20 working days by EL.TA.

The cost of DHL is 48 euro per delivery insured up to 1000 euro.
The cost of DHL is 32 euro per delivery.
The cost of the GREEK POSTOFFICE [EL.TA] is 18.50 euro for registered delivery.
Delivery takes 3-5 working days after the date the products are sent by DHL and 8-20 working days by EL.TA.

The Australian and New Zeland deliveries: Deliveries are done by DHL.

Buyers are responsible for any customs and import taxes that may apply. We aren’t responsible for delays due to customs.

Free shipping for orders over 150€ by GREEK POSTOFFICE [EL.TA.] registered delivery without security.
Delivery takes 12-30 working days by EL.TA.

The cost of DHL is 136 euro per delivery insured up to 1000 euro.
The cost of DHL is 106 euro per delivery.
Shipping by EL.TA. (Greek Postoffice) without Security (15-20 work days by EL.TA) is 18.50€
Delivery takes 4-7 work days after the date the products are sent by DHL and 12-30 working days by EL.TA.

Our customers have the ability to track their orders through a tracking code which will be sent in the e-mail/ order confirmation.

In the case that the purchase is done by credit card, for security reasons, delivery of the order takes place in person/ on presentation of identification, passport and the credit card. Alternatively someone else can accept the order, appointed by the buyer, having written proof and proof of identity or passport.

If a mistake is made by the customer and as a result there is a mistake in the delivery cost kotinosjewelry.com is not responsible.