Delivery Options/ Estimated time of arrival of orders

All orders are sent within 1-10 work days from the confirmed payment.
The orders for 18k jewelry is up to 15 work days.

Greece: Deliveries within Greece are not charged shipping expenses, irrespective of the value of your order. The courier service we work with is ACS. On the rare occasion that the area is not on ACS’s delivery route kotinosjewelry.com will send your order free of charge in another way.
For distances above 20km from cities that have courier services and remote islands, there may be a delay in delivery.
Your address must coincide with the given address at the time that the order is sent from us.
All orders must be signed by the receiver at the time they are delivered.
If you are not at home at the time of delivery the courier service will leave you a note so that you can contact them to arrange a new time
All orders within Greece are delivered from 9am to 6pm [irrespective of the area]
Delivery will take place 1-2 work days after the date the products are sent.

Cyprus: Deliveries in Cyprus are done by ACS, DHL or the GREEK POSTOFFICE [EL.TA]

The cost of ACS is 19 euro per delivery.

The cost of DHL is 25 euro per delivery.

The cost of DHL is 38 euro per delivery insured up to 1000 euro.
Delivery takes place 1-2 work days after the date the products are sent by all courier services and 7-10 work days by EL.TA.

For distances above 20 km from cities that have courier services there may be an additional delay in delivery.
Europe: Deliveries in Europe are done by DHL and the GREEK POSTOFFICE [EL.TA.]

The cost of DHL is 25 euro per delivery.

The cost of DHL is 38 euro per delivery insured up to 1000 euro.

The cost of the GREEK POSTOFFICE [EL.TA.] is 11 euro for registered delivery.

Delivery takes place 1-2 work days after the date the products are sent by DHL and 7-12 work days by EL.TA.

For distances above 20 km from cities that have courier services there may be an additional delay in delivery.
The United States of America and worldwide deliveries: Deliveries are done by DHL and the GREEK POSTOFFICE [EL.TA.]

Buyers are responsible for any customs and import taxes that may apply. We aren’t responsible for delays due to customs.
The cost of DHL is 45 euro per delivery insured up to 1000 euro.
The cost of DHL is 30 euro per delivery.
The cost of the GREEK POSTOFFICE [EL.TA] is 16 euro for registered delivery.

Delivery takes place 2-4 work days after the date the products are sent by DHL and 15-20 work days by EL.TA.

Our customers have the ability to track their orders through a tracking code which will be sent in the e-mail/ order confirmation.
In the case that the purchase is done by credit card, for security reasons, delivery of the order takes place in person/ on presentation of identification, passport and the credit card. Alternatively someone else can accept the order, appointed by the buyer, having written proof and proof of identity or passport.

If a mistake is made by the customer and as a result there is a mistake in the delivery cost kotinosjewelry.com is not responsible